Frequently Asked Questions
How do I shop online?
Shopping with us is simple and intuitive. For a step-by-step guide, watch our tutorial video here: How to Shop Online
What is Pick Up In Store?
Our Pick Up In Store option enables you to place an order online and collect it at our Benoni store at your convenience. Please note that this service does not accommodate third-party couriers for collection.
How does Payflex work?
Payflex offers a convenient, interest-free payment plan:
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25% upfront payment at checkout.
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The remaining 75% is divided into three equal payments, debited every two weeks over six weeks.
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No interest or fees are charged, provided payments are made on time.
How do I determine my ring size?
To find your perfect fit, refer to our comprehensive Ring Size Chart.
What is your returns policy?
We accept returns within 7 days of purchase, provided the items are unused and in their original packaging. For detailed information, please visit our Returns Policy.
How do I redeem loyalty points?
Redeeming your loyalty points is easy:
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Log in to your account.
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Navigate to the Rewards section.
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Choose your desired reward and click Redeem.
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Apply the generated code at checkout.
How do digital downloads work?
Upon purchasing a digital product:
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You'll receive an email with a secure download link.
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The link allows you to download the file directly to your device.
How long does shipping take?
Shipping times vary based on your selected option and location:
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Door-to-Door Delivery: Typically 1–3 business days.
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Collection Point Delivery: Typically 3–5 business days.
Please note that delivery times may vary during peak periods.
If you have any further questions or need assistance, feel free to contact us at hello@crystalspirits.co.za or visit our Contact Us page.