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Returns Policy

  • Crystal Spirits accepts the return of goods purchased on our website only if they are unopened, unused and in their original condition & packaging. Goods must be returned within 7 days from the delivery date.
  • Should you wish to return your item/s we will issue a full refund based on the price you paid for the item/s less the courier collection fee of R99. Please note that you will be responsible for the courier collection fee when making a return.
  • You can choose a store credit or full refund which will be made via bank transfer.
  • Unfortunately we do not accept returns or exchanges on earrings or piercing jewellery due to hygiene reasons.
  • Please Contact Us on hello@crystalspirits.co.za with your full name, order number and the item/s you would like to return so we can open a ticket for a return request and book our couriers to make a collection from you. (The cost of R99 will be deducted from your credit/ refund amount for the courier to collect)
  • You are welcome to make an exchange, provided we have stock of the item you would like to purchase.
  • Kindly note that there will be two courier costs incurred (a courier cost of R69 to send the product back to us and R69 for us to resend you a new product)